5. I don't know which password need to be reset. What should I do?
Please contact IT Helpdesk (csc@CBIC-europa.com)
We have two different environments for Lotus Notes in CBIC Europa. Below will help you to identify your environment and choosing right option.
Environment 1: Same password for Lotus Notes and Windows, where you will not be prompted to type password when opening Lotus Notes. If Environment 1 is applicable for you, choose “Windows/Citrix”, so your Windows and Lotus Notes password will be reset simultaneously. For Further information, Please read
Environment 2: Separate passwords for Lotus Notes and Windows, where you will be prompted to type Lotus Notes password whenever opening Lotus Notes. If Environment 2 is applicable for you, choose the option “Lotus Notes”, so the Lotus Notes password only will be reset and Choose the option “Windows/Citrix”, so the Windows password only will be reset.